If any of our products do not meet your expectations, we want to hear about it!
Please email info@smithereensmushroom and include your order number and a description of the reason for the desired return.
We will evaluate your request before a replacement or refund is issued. All products are subject to inspection upon return.
We will refund the purchase price of your unopened, returned product. Return must be made within 60 days of the ordering date.
The refund does not include the shipping fee charges.
Smithereen’s refund policy will be nil if the package is open. Proof of payment or the order number must accompany the return.
Smithereens is not responsible for stolen or lost boxes, items refused by customs or undelivered items.
Returned Shipment: If a shipment is returned to the farm un-delivered, we will contact you, and you will have the option to be refunded for the product (minus the original shipping fee), or we can reship the order to a new address or re-submitting it after receiving an additional shipping fee.
If you refuse a shipment due to damage to the package, no return fee will be charged. But if you refused packages for no specific reason: there will be a shipping fee associated with the return that will be charged to us upon receipt of the item; the exact cost of this return fee will be unknown until we receive it. This return fee will be deducted from the refund total before it is issued; please allow a few days for us to process.
Our customer support is open Monday to Friday, 9 till 5, to answer all your questions. firstname.lastname@example.org
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Payment is pre-authorized when you place the order but not completed until the order ships. Any item we are unable to provide will be removed from your order before your final payment is processed.
Smithereens is committed to keeping client’s personal information safe and secure, and we collect only essential information to process your order. We never share any of your information with any individual outside our company.
Contact us via our contact us form if you have any concerns regarding our privacy policies or at email@example.com